What You Can Do
- View your current plan
- Compare available plans
- Upgrade or downgrade your subscription
- Switch between monthly and yearly billing
Prerequisites
- You must be a workspace Owner to change plans
Current Plan Overview
At the top of the page, you’ll see your current subscription details:- Plan name
- Billing cycle (monthly/yearly)
- Next billing date
- Current usage
Available Plans
Free
- 1 agent
- 100 messages/month
- 50 MB storage
- Web widget only
Pro
- 5 agents
- 5,000 messages/month
- 500 MB storage
- All channels
- Priority support
Business
- Unlimited agents
- 50,000 messages/month
- 5 GB storage
- All integrations
- Dedicated support
Step-by-Step: Upgrade Your Plan
1
Navigate to Plans
Go to Settings → Plans in the sidebar.
2
Choose Billing Cycle
Toggle between Monthly and Yearly billing.
Yearly billing saves you 2 months (approximately 17% discount).
3
Select a Plan
Click Select Plan on your desired plan.
4
Complete Payment
You’ll be redirected to the secure checkout page.
Enter your payment details and confirm.
5
Confirmation
After successful payment, your plan is activated immediately.
Step-by-Step: Downgrade Your Plan
1
Navigate to Plans
Go to Settings → Plans.
2
Select Lower Plan
Click Select Plan on a lower-tier plan.
3
Review Changes
Review what features you’ll lose.
4
Confirm Downgrade
Confirm the downgrade. Changes take effect at the end of your current billing period.
Plan Features Comparison
| Feature | Free | Pro | Business |
|---|---|---|---|
| Agents | 1 | 5 | Unlimited |
| Messages/month | 100 | 5,000 | 50,000 |
| Storage | 50 MB | 500 MB | 5 GB |
| Team members | 1 | 5 | Unlimited |
| Channels | Widget | All | All |
| Integrations | - | Calendly | All |
| Voice calls | - | ✓ | ✓ |
| Analytics | Basic | Advanced | Advanced |
| Support | Community | Priority | Dedicated |
Billing Cycles
Monthly Billing
- Pay month-to-month
- Cancel anytime
- Full flexibility
Yearly Billing
- Pay annually
- Save 2 months (17% discount)
- Best value for committed users
Best Practices
Start with Free, upgrade as needed
Start with Free, upgrade as needed
Test Boty with the Free plan before committing to a paid subscription.
Choose yearly for savings
Choose yearly for savings
If you plan to use Boty long-term, yearly billing offers significant savings.
Monitor your usage
Monitor your usage
Check the Usage page regularly to ensure you’re on the right plan.
Upgrade before hitting limits
Upgrade before hitting limits
Upgrade proactively to avoid service interruptions.
Troubleshooting
Payment failed
Payment failed
- Verify your card details are correct
- Ensure sufficient funds are available
- Try a different payment method
- Contact your bank if the issue persists
Plan not activated after payment
Plan not activated after payment
- Wait a few minutes for processing
- Refresh the page
- Check your email for confirmation
- Contact support if the issue persists
Cannot downgrade
Cannot downgrade
- Ensure your usage is within the new plan’s limits
- Delete excess agents or data if necessary
- Contact support for assistance