Connect your Shopify store to let agents help customers with orders, products, and more.

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Setup

1

Go to Integrations

Navigate to Settings → Integrations.
2

Connect Shopify

Click Connect on the Shopify card.
3

Enter Store URL

Enter your Shopify store URL (e.g., mystore.myshopify.com).
4

Authorize

Authorize Boty to access your store data.

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Capabilities

Once connected, your agents can:
  • Look up orders by order number or email
  • Check product availability and pricing
  • Answer product questions using store data
  • Track shipments and delivery status

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Agent Configuration

Add Shopify capabilities to your system prompt: 
You are a customer support agent for our Shopify store.

You can help customers with:
- Order status and tracking
- Product information and availability
- Return and refund requests

When a customer asks about an order, ask for their order number or email.

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Example Conversations

  • Order Lookup
  • Product Info
User: Where is my order?
Agent: I can help you track your order. 
       Could you provide your order number or the email used?
User: Order #1234
Agent: I found your order! It shipped on Jan 15 via USPS.
       Tracking: 9400111899223456789012
       Expected delivery: Jan 20

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Permissions

The integration requires these Shopify scopes:
  • read_orders - View order information
  • read_products - View product catalog
  • read_customers - View customer data (optional)